Faculty, staff, and students can access remote Windows computers (e.g., desktops at work that you do not have physical access to) from their local device (e.g., a computer at home that you are using) on-campus Windows computers from an off-campus computer using Remote Desktop Protocol technology.
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Most UConn computing resources do not require a remote desktop connection. This is different from a few years ago when more apps, sites, and tools were only accessible from an on-campus computer. Oftentimes, using a remote desktop can hinder your work experience if it is not truly needed. If you are working off-campus and have a university-issued computer, you most likely do not need Remote Desktop and should use the VPN. |
Important reminders
The computer that you want to connect to remotely:
Must remain on.
Must remain connected to the internet via Ethernet (hard-wired).
Cannot go into hibernation or sleep mode.
Must not actively be used by someone else.
Your Duo 2FA account is connected to the Duo app or a landline. SMS, hardware tokens, and security keys are not supported.
If you have been able to connect to a computer remotely, but have lost access, the computer is probably powered off or is offline. ITS is unable to go to your on-campus office to turn it on for you.
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If you are using a personal computer off-campus, this service is still possible and you may follow these guides as they are written. However, ITS cannot offer direct support for personal machines in the event of problems that may arise. Please also be aware of security recommendations and best practices for using a personal device for work.
The Cisco AnyConnect VPN is not needed Duo 2FA is required for Remote Desktop. Simply follow the guides below, paying specific attention to setting up the remote gateway on your local machine You must have either the Duo app or a landline registered. SMS, hardware tokens, and security keys are not supported.
You cannot remotely connect to a computer running macOS or Linux. The Remote Desktop Protocol only supports connecting to Windows, but you can connect from other systems.
Only the device admin (primary user) can connect by default. Other users will need to be added manually.
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First, you need to set up your remote (on-campus) computer to allow incoming remote desktop connection requests: Enable Incoming Remote Desktop Connections
Then, you can set up your local (off-campus) computer to connect to your remote desktop: /wiki/spaces/IKB/pages/10784508476
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