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Note
If you receive this message, follow these steps to fix sync issues with OneDrive on Windows:
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The following steps will ensure OneDrive or OneDrive for Business applications and processes are running correctly, that you are able to access your files online, and that you have enough room for the right files to sync.
Select your operating system.
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Note
You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon, or click
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and start typing "select which icons" to display the notification area settings option, and then show Microsoft OneDrive. If the icon still doesn't appear in the notification area, OneDrive might not be running. Click
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Fixing the Red 'x' icon
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Click the OneDrive for Business icon in the bottom right of the Windows taskbar.
If you don’t see the OneDrive cloud icon you may need to click the upwards arrow to see the hidden icons.
If you have both a personal OneDrive and OneDrive for Business accounts, you may see two icons: one white (this is your "Personal" OneDrive) and one blue (your organization's OneDrive for Business).
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In the image below, "Contoso" is a fictional name used by Microsoft as an example company. You should see your own organization's name.
Select the OneDrive icon and select view sync problems
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to view the error.
The sync problems error window will describe the
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If you don't see any OneDrive icons, press 
(or click Start in older versions of Windows), type OneDrive in the search box, and then click OneDrive (or Microsoft OneDrive or OneDrive for Business in older versions).
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| Note |
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NoteOneDrive for Business users:
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problem and a possible fix.
You may click on the red list item to be brought to that file’s location.
Other Sync Problems
Ensure the OneDrive Program is Running
Click on the Windows icon or Windows Search bar in the bottom right, and search for “OneDrive”.
If the OneDrive folder appears in the search results, click on the search result to open the program.
OneDrive should now be running and will attempt to sync.
Use Microsoft’s Guided Support
Follow Microsoft’s Guided Support article here: https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2
If you still need assistance please reach out to the Technology Support Center.
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