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Who Can Request a Hotspot?

Anyone can request a hotspot as long as the department approves prior to submitting the request.

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The department will pay a $39.99 monthly unlimited data fee per hotspot.

• A $2 cell phone fee will be charged monthly.

• Under our contract, a vendor may offer a particular hotspot for free; however, prices vary up to $150.

Requesting a Hotspot

1. Go to cellular.uconn.edu.

2. Fill out and submit the Mobile Broadband Form.

   1. Users must specify if they need a global hotspot for international travel.  

   2. The Department head needs to approve before filling out the form.

3. Once requested, the hotspot will be received within 1 week to 10 days depending on the carrier (Verizon, AT&T, or Sprint).

   1. Most hotspots are either Verizon or AT&T.

   2. Users can request which carrier they would prefer.

4. If a hotspot is no longer needed, the department will hold on to the device and submit a disconnect service on cellular.uconn.edu. There are no contract end dates so service can be disconnected at any time.

Reactivating an Existing Mobile Hotspot 

• Hotspot can be used at a later time. The department can request a new service by submitting the Mobile Broadband Form.

• The IMEI and SIM card information is needed when requesting service on an existing hotspot.

• The turn-around time to obtain service on an existing mobile hotspot is a couple of days unless a new SIM card has to be ordered.

• The hotspot is transferrable between employees in the same department.

Troubleshooting

1. Turn the device on / off.

2. Take the backing off, pull out the battery and SIM card, and put it back together again

3. If it still does not work, submit a support request to the Technology Support Center at techsupport.uconn.edu or techsupport@uconn.edu.

Requesting a Hotspot

You request a hotspot through our managed mobility provider, Motus.

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