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The go-to guide for all referrals and escalations, whether internal or external to the ITS Technology Support Center.

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Departments

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supported by ITS Device Support

/wiki/spaces/AIT/pages/3260973099ITS Device Support provides support for workstations and associated equipment. Departments supported by ITS Device Support will have most IT-related issues handled directly by ITS.

  • Academic Achievement Center

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  • Accounts Payable

  • Admissions

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Puerto Rican / Latin American Cultural Center (PRLACC)

  • African American Cultural

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Human Resources

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  • Center

  • Air Force ROTC

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Humanities Institute

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Rainbow Center

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Alumni

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Information Technology Services (ITS)

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Registrar

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Accounts Payable

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Institute of Materials Science (IMS)

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Audit, Compliance and Ethics

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International Services

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  • Alumni

  • Animal Science (CAHNR)

  • Asian American Cultural Center

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Institute Research

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School of Fine Arts

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Athletics

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Institutional Equity

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School of Nursing

  • Office of the Associate Vice President of Financial Operations and Controller

  • Division of Athletics

  • Audit and Management Advisory Services

  • Avery Point Sea Grant / CIRCA

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  • Office of the Bursar

  • Center for Career Development

  • Center for Excellence in Teaching and Learning

  • College of Agriculture, Health and Natural Resources (CAHNR)

  • Document Production

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Bursar

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Mail Services / Purchasing

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Summer Programs

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Career Services

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Marine Sciences

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Technology Incubation (TIP)

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  • Center

  • Office of Early College Programs

  • Extension

    • Windham County

    • Tolland County

    • Hartford County

    • Litchfield County

    • Fairfield County

    • New Haven County

    • Middlesex County

    • New London County

  • Facilities Operations

  • First Year Programs

  • Office of the General Counsel

  • Global Affairs

  • The Graduate School

  • Office of Governmental Relations

  • Office of Student Financial Aid Services

  • Human Resources

  • Humanities Institute

  • Information Technology Services

  • Institute of Materials Science (IMS)

  • Office of Institutional Equity

  • Kinesiology (CAHNR)

  • Lodewick Visitors Center

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  • Mail Services

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  • Marine Sciences

  • Office of the

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  • President

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  • Orientation

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  • Pathobiology (

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  • CAHNR)

  • Payroll Department

  • Office of the

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UNESCO

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Economic Development

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Office of the President

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University Events and Conference Services

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Facilities (Motorpool, Warehouse, Parking Services)

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Orientation Services

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Veterans Services

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Financial Aid

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Payroll

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VP of Enrollment Management

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First Year Programs (FYP)

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Provost's Office

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Women's Center

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Global Affairs

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Pathobiology (CAHNR)

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Writing Center

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University Planning Design and Construction (UPDC)

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Animal Science

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Extension Offices (CAHNR)

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New London County Extension

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Fairfield County Extension

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Windham County Extension

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Middlesex County Extension

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New Haven County Extension

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Litchfield County Extension

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Tolland County Extension

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Hartford County Extension

Departmental Support Staff

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Department

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Technician

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Phone

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Geography (escalate to CLAS if needed)

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CLAS IT - Richard Mrozinski

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486-3788

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Mathematics (escalate to CLAS if needed)

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CLAS IT - Kevin Marinelli

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486-2809

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Physics (escalate to CLAS if needed)

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CLAS IT - Michael Rozman

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486-5827

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Psychology/Psychological Sciences (escalate to CLAS if needed)

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Psych IT Support Policy

Eddie Rivera

if not available, call Matthew Butwill

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(6-5346 / 860-377-9018)

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Travel

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travel@uconn.edu 

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860-486-2289 

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Vice President for Research

Sponsored Programs

Biotech/Bioservices

CORE

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eRA Help Desk

era-support@uconn.edu

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486-7944

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Student Affairs

  •  Center for Students with Disabilities

  •  Community Outreach

  •  Community Standards

  •  Counseling & Mental Health Services

  •  Dean of Students Office

  •  Dining Services

  •  Off-Campus Student Services

  •  Office of Fraternity and Sorority Life

  •  One Card Office

  •  Residential Life

  •  Recreation Center

  •  Student Activities

  •  Student Health Services

  •  Student Union

  •  Undergraduate Student Government (USG)

  •  Wellness and Prevention Services

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Student Affairs Information Technology (SAIT)

Tickets in Jira can be moved to SAIT in Jira.

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 486-8992

(Press option for staff assistance)

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Molecular & Cell Biology

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CLAS IT - Nick McIntosh

Tickets in Jira can be moved to CLAS in Jira.

Customers are now directed to email clasit@uconn.edu or create a request.  Their revamped website is https://sharedservices.clas.uconn.edu/information-technology/

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486-0308

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Center for Regen Biology

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Ecology & Evolutionary Biology (EEB)

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Physiology & Neurobiology

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Anthropology

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Communication/Communication Sciences

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CLAS CSG Support:

...

Customers are now directed to email clasit@uconn.edu or create a request.  Their revamped website is https://sharedservices.clas.uconn.edu/information-technology/

Tickets in Jira can be moved to CLAS in Jira.

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Robert Dowden (Server Infrastructure):

486-5040

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   Chemistry

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   Economics

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   English

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   Geosciences

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   History

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   Human Development and Family Studies

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   Institute for Systems Genomics - isg.uconn.edu

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   El Instituto

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   Journalism

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   Linguistics

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   Literatures, Cultures and Languages

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   Museum of Natural History 

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   Philosophy

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   Political Science

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   Sociology

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   Speech, Language, and Hearing Sciences

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   Statistics

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   Women’s Gender & Sexuality Studies (WGSS)

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Public Safety IT Support - includes
     Environmental Health & Safety

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Christina Dahl

Connor Raymond

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 486-5159; publicsafetyit@uconn.edu

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 School of Fine Arts – unique software/equipment

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Rick O'Toole

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 486-3774

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 Foundation

Daniel Nevelos (Director of Information Technology)

Kevin Humphrey (Network Manager)

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  • Provost

  • Puerto Rican / Latin American Cultural Center

  • Purchasing Department

  • Quantitative (Q) Learning Center

  • Rainbow Center

  • Office of the Registrar

  • School of Fine Arts

  • School of Nursing -Door access requests can be sent to >> Amber.m.albee@uconn.edu in the Deans Office

  • School of Pharmacy

  • Summer and Winter Programs

  • Technology Incubation Program

  • Office of Treasury Services

  • UConn Impact

  • University Communications

  • University Events & Conference Services

  • University Planning, Design and Construction (UPDC)

  • Division of University Safety

  • Veteran Affairs and Military Programs

  • Office of the Vice President for Enrollment Management & Planning

  • Office of the Vice President for Research

  • Women’s Center

  • Writing Center

Departments supported by College of Liberal Arts and Sciences IT (CLAS IT)

To contact CLAS IT, email clasit@uconn.edu or create a request using their revamped website is https://sharedservices.clas.uconn.edu/information-technology/. IT professionals can movetickets in Jira to the CLAS project.

  • Anthropology

  • Center for Regen Biology

  • Chemistry

  • Communication and Communication Services

  • Ecology and Evolutionary Biology

  • Economics

  • English

  • Geography

  • Geosciences

  • History

  • Human Development and Family Studies

  • Institute for Systems Genomics

  • El Instituto

  • Journalism

  • Judaic Studies

  • Linguistics

  • Literatures, Cultures and Languages

  • Mathematics

  • Molecular and Cell Biology

  • Museum of Natural History

  • Philosophy

  • Physics

  • Physiology and Neurobiology

  • Political Science

  • Psychology/Psychological Sciences

  • Sociology

  • Speech, Language, and Hearing Sciences

  • Statistics

  • Women’s, Gender, and Sexuality Studies

Departments supported by IT Student Life & Enrollment (IT-SLE)

To contact IT-SLE, call 860-486-8992. Press option for staff assistance. Tickets in Jira can be moved to IT-SLE (SAIT) in Jira by IT professionals.

  • Center for Students with Disabilities

  • Community Outreach

  • Community Standards

  • Counseling & Mental Health Services

  • Dean of Students Office

  • Dining Services

  • Off-Campus Student Services

  • Office of Fraternity and Sorority Life

  • One Card Office

  • Residential Life

  • Recreation Center

  • Student Activities

  • Student Health Services

  • Student Union

  • Undergraduate Student Government (USG)

  • Wellness and Prevention Services

Departments supported by Engineering Technical Services (ETS)

ETS can be contacted at 860-486-1821 or soehelp@uconn.edu. Tickets in Jira can be moved by IT professionals to Engineering Technical Services.

COE Departmental Contacts

  • College of Engineering

  • Eversource Energy Center

Neag School of Education

Support contacts for the Neag School of Education are Cory Joyce - 860-486-0292 and Cathleen Hammel.

School of Business

IT support for the School of Business is led by Department Lead Alexander del Campo.

UConn Foundation

The following contacts provide support for the UConn Foundation.

  • Daniel Nevelos (Director of Information Technology) - 860-486-6932

  • Kevin Humphrey (Network Manager) - 860-486-4902

  • Austin McMenemy (Network and Help Desk - Administrator) - 860-486-0964

  • Anthony Caruso (Help Desk and Desktop Specialist)

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  • -

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  • 860-

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  • 486-0964

486-0964

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Schools

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Avery Point

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Mark Bond

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860-405-9186

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Avery Point – Marine Sciences

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Todd Fake

Regional Campuses

Avery Point

Avery Point ITS provides support for the Avery Point campus. 860-405-

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College of Agriculture, Health and Natural Resources (CAHNR)

  • Pathobiology & Veterinary Science

  • Allied Health

  • Kinesiology

  • Plant Science & Landscape Architecture

  • Nutritional Sciences

  • Extension Offices

  • Natural Resources

  • Ag & Resource Economics

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Josh Mindek and Device Support Team

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TSC

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School of Education

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Cory Joyce

Cathleen Hammel

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486-0292

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Engineering

Energy Center

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Engineering Technical Services

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486-1821

soehelp@uconn.edu

SOE Departmental Contacts

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9189

  • Academic Building

  • Branford House

  • Community Professional Building

  • AVPT Gymnasium

Lowell Weicker Building (Marine Sciences Building) is supported by a Distributed IT group. 860-405-9067

AVPT Library is supported by the central UConn Library IT.

Hartford

Hartford ITS provides support to the Hartford campus. 860-486-4357

  • Hartford County Extension

  • School of Public Policy

  • School of Social Work

  • Rudd Center

  • Innovations Institute

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Hartford ITS 

School of

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38 Prospect Street

Emergency Number: 959-200-3666, Press option 1

School of Business

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IT Help Desk – Storrs

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help@business.uconn.edu
486-5450

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Hartford

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860-728-2405

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Stamford
https://it.business.uconn.edu/
cititech@business.uconn.edu

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203-253-1485 (cell answered by student workers)

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Software Installation

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Done by ITS Config Mgmt

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High-tech Classroom Support

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Majority done by ITS AVT; call 6-4357 during call to confirm if you have questions

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Department Lead

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Alex Delcampo

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Stamford

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Matt Proulx Jeffrey Shapiro

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203-251-8409/9587

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Law School

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Ricardo Mardales

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 860-570-5158

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Waterbury Campus

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Braden Mellin
Andrew Washington (Deactivated)

Main Number: 203-236-9955

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Law

The School of Law is supported by their IT group. 860-570-5158

Stamford

Stamford ITS provides support for the Stamford campus. 203-251-9599.

  • Stamford Campus building

  • 900 Washington Blvd Residence Hall (WBRH)

Waterbury

Waterbury ITS supports the Waterbury campus - 203-236-9955.

  • Waterbury Campus building

  • Rectory Building

Other departments

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