Additions and revisions to the Knowledge Base should follow formatting guidelines to ensure that a professional, uniform language and style format is maintained across the resource. Consistency improves the accessibility of the Knowledge Base by enabling readers to identify relevant points and quickly locate the information they seek.
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On the first mention of an acronym, spell out the phrase, and then follow it with the acronym in parentheses. Once you have spelled out the phrase, you can continue to use the acronym.
EXAMPLE: Many services are behind the Central Authentication Service (CAS).
Contractions
Avoid using contractions. We use a more formal tone, and contractions are more informal.
Capitalization
Capitalize names and proper nouns (names used for an individual person, place, or organization). Words like 'faculty' and 'staff' should not be capitalized.
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