These instructions describe the process of picking up and dropping off a device to the Technology Support Center's Device Support team. For information regarding the pickup of bulk Campus Refresh computer orders, please refer to the following page: ITS Campus Refresh - Device Bulk Order Pickup Procedure
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If you are receiving a new machine or freshly re-imaged machine, be sure to login for the first time while on campus. If you wait until you get off-campus to login for the first time, Windows or MacOS will not be able to load your account. More details are provided in an included informational sheet. |
Pickup or Drop-off Procedure
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You will receive a link (provided below) in your Jira ticket that asks you to schedule a time to drop off / pick up your device. This is also the location to pick up loaner laptops/iPads.
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The ITS Technology Support Center is located on Level 1 of the Homer Babbidge Library.
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If you have larger items and would like someone to meet you at the library loading dock. Please call 860-486-6540 when you arrive, and someone will meet you at the loading dock. |
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You can schedule an appointment with the TSC: ITS TSC Quick Support: Bookings |
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15-Minute Short Term Parking can be found next to the Library loading dock.
Long Term Parking (Longer than 15 Minute) can be found in the South Garage. 
If you need help finding us please call (860
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) 486-4357 and a Support Specialist will assist you.
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If you have larger items and would like someone to meet you at the library loading dock, please call (860) 486-6540 when you arrive, and someone will meet you at the loading dock. |
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