Versions Compared

Old Version 24

changes.mady.by.user Dan Jakubiak

Saved on

compared with

New Version Current

changes.mady.by.user Dan Jakubiak

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

If others

...

cannot hear you in the

...

Webex Room, here are a few simple checks you can conduct on your side.

  1. Check your Webex settings.

    1. While in the call, check that you have the correct combination of microphone and speaker for the Webex call

  1. Click on the “More” button (button with three dots vertical on it)
  2. Click Speaker, microphone, and camera
  3. Choose the camera/microphone combination that is appropriate 
    1. While in this menu, below the microphone choice, you will see live feedback of the audio level that your microphone is picking up

Continue down this guide for advanced troubleshooting options

Webex speaker, microphone and camera options.Image Removed

...

    1. .

      microphone and speaker settingsImage Added

Continue down this guide for advanced troubleshooting options.

Info

On rare occasions, the microphone may be picking up your voice but also altering how it sounds. If your voice sounds high-pitched (“like a chipmunk”), please unplug your microphone (or webcam/mic combo unit) and plug it back in. If your microphone is plugged into a dock or USB hub, try plugging your microphone directly into your computer, bypassing the external USB hub.

Further Troubleshooting

Expand
titleWindows

  1. Open the Start Menu and click Settings.

    settingsImage Added

  2. Click on Privacy.

    privacyImage Added

  3. Choose Microphone from the list.

    microphoneImage Added

  4. Make sure Desktop apps have access to the microphone.

    desktop appsImage Added

Advanced Windows Troubleshooting 

Check that Windows can see your microphone

...

. This process is a little more advanced than the others, but it may prove useful if you

...

are still having trouble.

  1. Right-click on the Speaker icon on the right side of your taskbar.

...

  1. supporting imageImage Added

  2. Click

...

  1. Open Sound settings

...

  1. .

...

  1. Windows settings.Image Added

  2. Click

...

  1. Sound Control Panel

...

  1. under

...

  • In my screenshot, the Related Settings are on the right, however if your window is skinnier, you will have to scroll down to see the Related Settings
    Windows sound settings.Image Removed

  1. Related Settings.

  2. In the pop-up window, click

...

  1. on the microphone that you are trying to use for Webex.

...

  1. Windows sound settings.Image Added

    1. If it has a green checkmark next to it,

...

    1. Windows already sees it as the default device and it is the device

...

    1. it is trying to use.

    2. From this screen, you can see the level that the microphone is picking up. Try speaking into the microphone and watch the level meter to see if the level raises in response to your voice.

    3. You may click on the Properties button to further investigate the problem.

      1. Click on the Listen tab.

        1. Click on the checkbox in the window to enable the Listen Feature. This will play whatever the microphone picks up through your speakers. Be wary of feedback loops

...

        1. . Here, you can hear for yourself what exactly the microphone is hearing. Be sure to uncheck this box as soon as you are done with this step

...

        1. .

...

        1. Windows microphone properties.Image Added

        2. The next tab you can check is "Levels."

...

Check Window's Privacy Settings:

  • Open the Start Menu and click on the Settings cog
    Image Removed
  • Click on Privacy
    Image Removed
  • Choose Microphone from the list
    Image Removed
  • Make sure Desktop apps have access to the microphone
  • Image Removed

Advanced Mac Troubleshooting

Click here and follow the instructions for the microphone at the bottom of the page

...

        1. This tab contains a volume slider and a mute button for your microphone just like you have for your speakers. Try raising this if needed. 

...

        1. Windows microphone properties.Image Added
Expand
titleMacOS

  1. Click on the Apple icon in the top left corner of the screen.

    1. Click on System Preferences.

      Apple System Preferences.Image Added

    2. Click on the Sound option.

      Apple System Preferences.Image Added

    3. Click on Input to choose your system default.

      Apple microphone options.Image Added
Child pages (Children Display)
pageTroubleshooting Webex
first8