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1. Click on the Wi-Fi icon that sits at the right end of the Taskbar.

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2. Find your network in the list and make sure you are connected. If you are connected, your network name will be displayed above the status of Connected.

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   1. If you are unable to connect, right-click on the Wi-Fi icon and click Troubleshoot problems.

      1. If that does not fix your issue, try disabling your Wi-Fi adapter and re-enabling it. This is equivalent to restarting your computer.

      2. Right-click on the Wi-Fi icon and choose Open network & Internet settings.

      3. Under Advanced network settings, click on Change adapter options.

      4. Right-click on the appropriate network adapter; it will likely have "Wi-Fi" in its name.

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      2. Try the Diagnose option before restarting the adapter.

      3. Choose Disable and wait for the computer to process the change.

      4. Right-click and choose Enable to turn the adapter back on. 

   2. You may also restart your device to have a similar result.

   3. If the above steps did not solve your issue, check that your device has been properly assigned a network address.

      1. In the same menu that was used in Step 4, right-click on the Wi-Fi adapter and choose Properties.

      2. In the pop-up window, double-click on Internet Protocol Version 4 (IPv4) to open the properties.

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      2. Make sure that both automatic options are chosen. This allows your network's router to assign your device an IP address in order to send/receive data.
         Note: The non-automatic choice is used to connect directly to specific devices over the network without the help of a router.

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   2. Click Okay and then Okay again to close the pop-up windows. The network adapter will automatically restart in order to apply your settings.

If you are still having issues, please visit techsupport.uconn.edu to participate in a live chat or to open a ticket (email correspondence) and let them know that you have followed this guide to expedite your experience.

My WiFi Network Does Not Appear in the Wi-Fi Settings

Check that WiFi is turned on

1. Open the Settings app. You can search for it by swiping downwards while on the home screen.

2. Tap Wi-Fi to open the Wi-Fi settings.

3. Verify that the slider next to Wi-Fi is green indicating it is turned on.

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Toggle WiFi On/Off

Oftentimes, switching the Wi-Fi antenna off and back on will resolve Wi-Fi issues.

1. Open the Settings app. You can search for it by swiping downwards while on the home screen.

2. Tap Wi-Fi to open the Wi-Fi settings.

3. Turn off the wireless antenna by tapping the slider next to the Wi-Fi heading.

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2. Wait a few seconds for the wireless antenna to turn off, and then tap the slider to turn Wi-Fi back on.

3. Wait a few seconds for available Wi-Fi networks to appear.

Forgetting a Wi-Fi Network

If you are unable to connect to a WiFi network that you were previously connected to or are connected to Wi-Fi but the internet is not working, try forgetting the WiFi network.

1. Open the Settings app. You can search for it by swiping downwards while on the home screen.

2. Tap Wi-Fi to open the Wi-Fi settings.

3. If you are connected to a Wi-Fi network, you will see its name near the top of the screen with a checkmark next to it. Tap the 'i' icon next to its name.

4. Tap Forget This Network.
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5. You will be brought back to the Wi-Fi settings page. Tap the name of the network you wish to join and enter your network credentials if prompted.

Check that Wi-Fi is Turned On

1. Pull down the top menu to see your Settings shortcuts.

2. Look for the Internet/Wi-Fi settings. Please note that depending on your phone, tapping on the button may toggle Wi-Fi on/off, while holding the button will bring you to the Settings.

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2. Check that Wi-Fi is turned on. 

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2. If you are still having issues, press on the cog icon to go to the Wi-Fi settings. You can also press and hold the Internet button to quickly find the Wi-Fi settings.

3. You will now see the nearby Wi-Fi networks listed on your screen. Choose your desired network and enter your password if required.

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4. Click on Saved networks if you are still having issues. In this menu, you can choose to Forget your WiFi network. Doing so will reset all the settings associated with that network and can help you get reconnected.

5. If your issues persist, please try rebooting your device. This is usually done by pressing and holding the lock button on the device. This is the same button that turns your screen on and off when pressed quickly.

If you are still having issues, please visit techsupport.uconn.edu to participate in a live chat or to open a ticket (email correspondence) and let them know that you have followed this guide to expedite your experience.