This article is for students, faculty, and staff who experience are experiencing slow connection speeds or are unable to access UConn network resources over Wi-Fi when the Pulse VPN client application is installed.
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| title | Info |
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This problem is caused by an unknown interoperability issue with the Juniper Network Service and the physical wireless adapter when Pulse Desktop Client is installed.
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| title | Solution |
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To solve this issue, disable the Juniper Network Service
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from both
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the virtual and physical
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wireless network adapters.
Ensure that Pulse VPN is connected.
Open Control Panel and select Network and Sharing Center then select Change adapter settings.
Right-click on the WiFi adapter
and select.
Select Properties.
- Uncheck
Un-check the box for
Juniper Network Service.Juniper Network Service.
Click OK.
Right-click on the Pulse Secure virtual adapter
and select, if it exists.
Select Properties.
- Uncheck
Un-check the box for Juniper Network Service.
Click OK.
RebootRestart your computer.
| Note |
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| Info |
For more assistance with the procedure above, contact the Technology Support Center at (860) 486-4357. |
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