Known issues:
- Sound card drives don't work without the proper driver. Imaging should solve this issue.
- USB-C adapters are unreliable. If there are issues, use another adapter. Recommend using a USB to Eth adapter instead.
- XPS 7390 laptops webcam doesn't work after re-image. Solution is to update BIOS (1.6.2) to most current version (contains a fix) and uninstall the webcam driver in device manager and check delete the driver, then reinstall this driver: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=gdd1w&oscode=wt64a&productcode=xps-13-7390-2-in-1-laptop
- Some computers didn't come pre-registered in direct access, do a GPUPDATE /FORCE before giving the computer out.
- Some computers will come with Matt as the admin on them, remove his name and add the user as admin. Matt will get inherited permissions but will eliminate confusion as to who owns the computer.
Unable to re-image laptops at the moment. Do not re-image.- Unable to let faculty into building, these instructions should work at the Franklin Street Entrance
Latitude 7400 and XPS 7390
Standard Laptop Instructions:
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Instructions for configuring a laptop for a Faculty or Staff Member
Additional Instructions for specific models to check to make sure known issues were fixed:
- Check audio driver. Imaging the laptop should fix the issue but if it doesn't, you can download and install the following driver: \\uconn\efs\Stamford\TSG\Install\Drivers\Latitude 7400\Audio\Realtek-High-Definition-Audio-Driver_FCPP2_WIN_6.0.8838.1_A09.exe for Latitude if needed, XPS users can skip this step
- XPS 7390 laptops webcam doesn't work after re-image. Solution is to update BIOS (1.6.2) to most current version (contains a fix) and uninstall the webcam driver in device manager and check delete the driver, then reinstall this driver: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=gdd1w&oscode=wt64a&productcode=xps-13-7390-2-in-1-laptop