If others
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cannot hear you in the
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Webex Room, here are a few simple checks you can conduct on your side.
Check your Webex settings.
While in the call, check that you have the correct combination of microphone and speaker for the
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Webex call
- Click on the “More” button (button with three dots vertical on it)
- Click Speaker, microphone, and camera
- Choose the camera/microphone combination that is appropriate
- while in this menu, below the microphone choice, you will see live feedback of the audio level that your microphone is picking up
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Continue down this guide for advanced troubleshooting options.
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On rare occasions, the microphone may be picking up your voice but also altering how it sounds. If your voice sounds high-pitched (“like a chipmunk”), please unplug your microphone (or webcam/mic combo unit) and plug it back in. If your microphone is plugged into a dock or USB hub, try plugging your microphone directly into your computer, bypassing the external USB hub. |
Further Troubleshooting
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Advanced Windows TroubleshootingCheck that Windows can see your microphone |
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. This process is a little more advanced than the others, but it may prove useful if you |
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- in my screenshot, the Related Settings are on the right, however if your window is skinnier, you will have to scroll down to see the Related Settings
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