Page Comparison

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1. The supervisor of the former employee emails techsupport@uconn.edu with the following information:

   1. Device /wiki/spaces/AIT/pages/3260973099 (printed on the back of the iPad and available in the Settings app)

   2. UConn asset tag (sticker on bottom or side of computer)

   3. NetID of the old user

   4. NetID of the new user

   5. Department

   6. If the iPad is moving to a new department:

      1. New department

      2. Custodian NetID (typically the financial manager of the new department)

2. Once the ticket is created, an ITS technician will review the information. Once the device is approved to be repurposed, the iPad will be wiped remotely. Please make sure that it remains on and plugged into the internet.

   1. Older iPads or those not purchased on HuskyBuy cannot be wiped remotely and will need to be dropped off to ITS. If this is the case, a technician will let you know.

3. Once the iPad is finished the automatic wipe and reinstallation of iPadOS, you will see the “Hello” screen. This is where you choose a network, sign in, etc. This process must be completed by the new user. Details about the sign-in procedure can be found here.

4. Once the new user signs in with their NetID, the repurposing is complete.

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