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Please note, that the CoE is always available to provide support and answer questions from departments or Suppliers directly.
Common Issue | Solution |
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How do I determine if I should request a Supplier as a Reimbursement Only Supplier versus a Company or Individual profile? | Reimbursement Only: A reimbursement-only profile should requested for an individual or a company Supplier for whom the University plans to compensate for expenses already incurred. Reimbursements involve repaying external parties for specific, documented expenses they have incurred on behalf of the University such as travel or supplies. Examples:
Comany/Organization/Entity Supplier Profile: A supplier profile for a company/organiaztion/entity should be requested when the Universitymust pay for services rendered by a company including but not limited to an LLC, S Corporation, C Corporation, or non-profit or government entity Examples:
Individual Profile:: An individual profile should be requested when the University must pay for services rendered by an individual or single-member LLC. These payments are taxable and must be reported on the recipient’s tax return. Examples
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The individual or company I am working with is being paid a stipend by the University. How should I register them? | Stipends are payments provided to support individuals, such as consultants or guest speakers, as an incentive or compensation for participating in an event or project. Unlike reimbursements, stipends do not require detailed documentation of costs incurred. Stipends are considered taxable income and must be reported on the recipient’s tax return. As such, please invite recipients of stipends as an Individual or Comany/Organization/Entity, as appropriate. Reimbursement only suppliers cannot be paid stipends. |
What can I do if the Supplier cannot receive e-mail invite from the HuskyBuy? | Have Supplier provide a different e-mail address and/or whitelist domains and IPs (huskybuysupport@uconn.edu and @jaggaer.com and @sciquest.com) |
What do I do if the Supplier doesn’t remember their password to login to Jaggaer Network and access their HuskyBuy account? | The Supplier will need to reset their password. Please note that the CoE team cannot do this directly. Have the Supplier contact Jaggaer Support at +1-800-233-1121. International toll free phone numbers can be found here: https://www.jaggaer.com/support/ |
What do I do if the Supplier shows as “Approved” but is not active for shopping (red X mark)? | Contact CoE- there may be a sync error that can be easily corrected. Also, CoE periodically inactivates Suppliers infrequently used Suppliers. If this is the case, CoE can send registration link so the Supplier can update their profile. |
What do I do if the Supplier has completed registration but isn’t approved? | The status of “Profile Complete” indicates the Supplier has filled out all the forms, but they are still pending review and approval. This takes 1-2 business days, depending on current Supplier Request volume and if any corrections are required. If the registration is returned, once corrected and re-submitted, it will re-enter the approval queue which may require an additional 1-2 business days to review and approve. |
Why was my Supplier Reueest rejected? | Supplier Requests are typically rejected by the CoE team if an existing profile for that individual or company already exists in the system using the same e-mail address or Tax ID. In these cases, the CoE will send the invite from the existing Suppleir profile and provide the Supplier # of that profile for clarification. |
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