Page Comparison

Common Issue

Solution

What can I do if the Supplier cannot receive e-mail invite from the HuskyBuy?

Have Supplier provide a different e-mail address and/or whitelist domains and IPs (huskybuysupport@uconn.edu and @jaggaer.com and @sciquest.com)

What do I do if the Supplier doesn’t remember their password to login to Jaggaer Network and access their HuskyBuy account?

The Supplier will need to reset their password. Please note that the CoE team cannot do this directly. Have the Supplier contact Jaggaer Support at +1-800-233-1121. International toll free phone numbers can be found here: https://www.jaggaer.com/support/

What do I do if the Supplier shows as “Approved” but is not active for shopping (red X mark)?

Contact CoE- there may be a sync error that can be easily corrected.  Also, CoE periodically inactivates Suppliers infrequently used Suppliers. If this is the case, CoE can send registration link so the Supplier can update their profile.

What do I do if the Supplier has completed registration but isn’t approved?

The status of “Profile Complete” indicates the Supplier has filled out all the forms, but they are still pending review and approval.  This takes 1-2 business days, depending on current Supplier Request volume and if any corrections are required. If the registration is returned, once corrected and re-submitted, it will re-enter the approval queue which may require an additional 1-2 business days to review and approve.

Why was my Supplier Reueest rejected?

Supplier Requests are typically rejected by the CoE team if an existing profile for that individual or company already exists in the system using the same e-mail address or Tax ID. In these cases, the CoE will send the invite from the existing Suppleir profile and provide the Supplier # of that profile for clarification.