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titleRespond to Client Inquiry

This is a two-step process.

First Step: Contact Event Coordinator (Kathy Harrison or Gayle Riquier) or Client to discuss technical question(s)

Second Step: Update Special Instructions section in EMS reservation.

  1. Navigate to STMFD Personnel → Staff: ITS in booking details.

  2. In Special Instructions section, enter result of conversation with Event Coordinator or Client. Confirm any technical requests or other pertinent information.
    Example:
    Spoke to client and determined that they will need Onsite Tech to help set up their Web Conferencing at start of event.

If any IT Resources need to be added after discussion with Client, contact Event Coordinator to have those resources added in EMS reservation to invoice Client.