The go-to guide for all referrals and escalations, whether internal or external to the ITS Technology Support Center.
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Departments supported by ITS Device Support
/wiki/spaces/AIT/pages/3260973099ITS Device Support provides support for workstations and associated equipment. Departments supported by ITS Device Support will have most IT-related issues handled directly by ITS.
Academic Achievement Center
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Accounts Payable
Admissions
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Government Relations
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Puerto Rican / Latin American Cultural Center (PRLACC)
African American Cultural Center
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Human Resources
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Q Center
Air Force ROTC
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Humanities Institute
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Rainbow Center
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Alumni
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Information Technology Services (ITS)
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Registrar
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Accounts Payable
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Institute of Materials Science (IMS)
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Audit, Compliance and Ethics
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International Services
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Alumni
Animal Science (CAHNR)
Asian American Cultural Center
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Institute Research
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School of Fine Arts
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Athletics
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Institutional Equity
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School of Nursing
Office of the Associate Vice President of Financial Operations and Controller
Division of Athletics
Audit and Management Advisory Services
Avery Point Sea Grant / CIRCA
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Lodewick Visitors Center
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Document Production
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Bursar
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Mail Services / Purchasing
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Summer Programs
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Career Services
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Marine Sciences
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Technology Incubation (TIP)
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Office of the Bursar
Center for Career Development
Center for Excellence in Teaching and Learning
College of Agriculture, Health and Natural Resources (CAHNR)
Dedicated contact - Josh Mindek
Document Production Center
Office of Early College Programs
Extension
Windham County
Tolland County
Hartford County
Litchfield County
Fairfield County
New Haven County
Middlesex County
New London County
Facilities Operations
First Year Programs
Office of the General Counsel
Global Affairs
The Graduate School
Office of Governmental Relations
Office of Student Financial Aid Services
Human Resources
Humanities Institute
Information Technology Services
Institute of Materials Science (IMS)
Office of Institutional Equity
Kinesiology (CAHNR)
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Lodewick Visitors Center
Mail Services
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Marine Sciences
Office of the
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President
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Orientation
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Pathobiology (
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CAHNR)
Payroll Department
Office of the
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UNESCO
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Economic Development
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Office of the President
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University Events and Conference Services
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Facilities (Motorpool, Warehouse, Parking Services)
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Orientation Services
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Veterans Services
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Financial Aid
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Payroll
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VP of Enrollment Management
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First Year Programs (FYP)
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Provost's Office
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Women's Center
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Global Affairs
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Pathobiology (CAHNR)
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Writing Center
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University Planning Design and Construction (UPDC)
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Animal Science
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Extension Offices (CAHNR)
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New London County Extension
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Fairfield County Extension
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Windham County Extension
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Middlesex County Extension
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New Haven County Extension
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Litchfield County Extension
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Tolland County Extension
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Hartford County Extension
Departmental Support Staff
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Department
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Technician
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Geography (escalate to CLAS if needed)
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CLAS IT - Richard Mrozinski - 486-3788
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Mathematics (escalate to CLAS if needed)
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CLAS IT - Kevin Marinelli - 486-2809
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Physics (escalate to CLAS if needed)
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CLAS IT - Michael Rozman - 486-5827
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Psychology/Psychological Sciences (escalate to CLAS if needed)
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Eddie Rivera - (860-377-8403)
if not available, call Matthew Butwill - (6-5346 / 860-377-9018)
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Travel
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travel@uconn.edu - 860-486-2289
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Vice President for Research
Sponsored Programs
Biotech/Bioservices
CORE
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eRA Help Desk
486-7944
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Student Affairs
Center for Students with Disabilities
Community Outreach
Community Standards
Counseling & Mental Health Services
Dean of Students Office
Dining Services
Off-Campus Student Services
Office of Fraternity and Sorority Life
One Card Office
Residential Life
Recreation Center
Student Activities
Student Health Services
Student Union
Undergraduate Student Government (USG)
Wellness and Prevention Services
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Student Life Information Technology (SLIT)
Tickets in Jira can be moved to SLIT(SAIT) in Jira.
486-8992
(Press option 0 for staff assistance)
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Molecular & Cell Biology
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CLAS IT - Nick McIntosh - 486-0308
Tickets in Jira can be moved to CLAS in Jira.
Customers are now directed to email clasit@uconn.edu or create a request. Their revamped website is https://sharedservices.clas.uconn.edu/information-technology/
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Center for Regen Biology
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Ecology & Evolutionary Biology (EEB)
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Physiology & Neurobiology
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Anthropology
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Communication/Communication Sciences
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CLAS CSG Support:
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Customers are now directed to email clasit@uconn.edu or create a request. Their revamped website is https://sharedservices.clas.uconn.edu/information-technology/
CLAS IT Phone: (860) 486 - 1231
Tickets in Jira can be moved to CLAS in Jira.
Robert Dowden (Server Infrastructure): 486-5040
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Chemistry
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Economics
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English
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Geosciences
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History
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Human Development and Family Studies
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Institute for Systems Genomics - isg.uconn.edu
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El Instituto
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Journalism
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Linguistics
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Literatures, Cultures and Languages
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Museum of Natural History
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Philosophy
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Political Science
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Sociology
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Speech, Language, and Hearing Sciences
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Statistics
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Women’s Gender & Sexuality Studies (WGSS)
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University Safety IT Support
Fire Department
Police Department
Environmental Health & Safety
Office of the Fire Marshall & Building Inspector
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Chris Dahl
486-5159
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School of Fine Arts – Specialized Software and Equipment
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Rick O'Toole - 486-3774
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Foundation
Provost
Puerto Rican / Latin American Cultural Center
Purchasing Department
Quantitative (Q) Learning Center
Rainbow Center
Office of the Registrar
School of Fine Arts
Designated contact - Rick O'Toole - 860-486-3774
School of Nursing
School of Pharmacy
Summer and Winter Programs
Technology Incubation Program
Office of Treasury Services
UConn Impact
University Communications
University Events & Conference Services
University Planning, Design and Construction (UPDC)
Division of University Safety
Designated contacts - Chris Dahl, Connor Raymond
860-486-5159
Veteran Affairs and Military Programs
Office of the Vice President for Enrollment Management & Planning
Office of the Vice President for Research
Women’s Center
Writing Center
Departments supported by College of Liberal Arts and Science IT (CLAS IT)
To contact CLAS IT, email clasit@uconn.edu or create a request using their revamped website is https://sharedservices.clas.uconn.edu/information-technology/. IT professionals can movetickets in Jira to the CLAS project.
Anthropology
Designated contact - Nick McIntosh - 860-486-0308
Center for Regen Biology
Designated contact - Nick McIntosh - 860-486-0308
Chemistry
Communication and Communication Services
Designated contact - Nick McIntosh - 860-486-0308
Ecology and Evolutionary Biology
Designated contact - Nick McIntosh - 860-486-0308
Economics
English
Geography
Designated contact - Richard Mrozinski - 860-486-3788
Geosciences
History
Human Development and Family Studies
Institute for Systems Genomics
El Instituto
Journalism
Linguistics
Literatures, Cultures and Languages
Mathematics
Designated contact - Kevin Marinelli - 860-486-2809
Molecular and Cell Biology
Designated contact - Nick McIntosh - 860-486-0308
Museum of Natural History
Philosophy
Physics
Designated contact - Michael Rozman - 860-486-5827
Physiology and Neurobiology
Designated contact - Nick McIntosh - 860-486-0308
Political Science
Psychology/Psychological Sciences
Designated contact - Eddie Rivera - 860-377-8403
If not available, call Matthew Butwill - 860-486-5346, 860-377-9018
Sociology
Speech, Language, and Hearing Sciences
Statistics
Women’s, Gender, and Sexuality Studies
Departments supported by IT Student Life & Enrollment (IT-SLE)
To contact IT-SLE, call 860-486-8992. Press option 0 for staff assistance. Tickets in Jira can be moved to IT-SLE (SAIT) in Jira by IT professionals.
Center for Students with Disabilities
Community Outreach
Community Standards
Counseling & Mental Health Services
Dean of Students Office
Dining Services
Off-Campus Student Services
Office of Fraternity and Sorority Life
One Card Office
Residential Life
Recreation Center
Student Activities
Student Health Services
Student Union
Undergraduate Student Government (USG)
Wellness and Prevention Services
Departments supported by Engineering Technical Services (ETS)
ETS can be contacted at 860-486-1821 or soehelp@uconn.edu. Tickets in Jira can be moved by IT professionals to Engineering Technical Services.
College of Engineering
Eversource Energy Center
Neag School of Education
Support contacts for the Neag School of Education are Cory Joyce - 860-486-0292 and Cathleen Hammel.
School of Business
IT support for the School of Business is led by Department Lead Alexander del Campo.
Storrs
IT Help Desk
help@business.uconn.edu
486-5450
Hartford
860-728-2405
Stamford
Classroom issues
ITS Academic IT provides support - 860-486-4357
Software installation
Serviced by the ITS Configuration Management team
UConn Foundation
The following contacts provide support for the UConn Foundation.
Daniel Nevelos (Director of Information Technology) - 860-486-6932
Kevin Humphrey (Network Manager) - 860-486-4902
Austin McMenemy (Network and Help Desk - Administrator) - 860-486-0964
Anthony Caruso (Help Desk and Desktop Specialist) - 860-486-0964
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Campuses
Avery Point
The Avery Point campus is supported by Mark Bond - 860-405-9186
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The Marine Sciences
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dedicated contact is Todd Fake - 860-405-9067
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College of Agriculture, Health and Natural Resources (CAHNR)
Pathobiology & Veterinary Science
Allied Health
Kinesiology
Plant Science & Landscape Architecture
Nutritional Sciences
Extension Offices
Natural Resources
Ag & Resource Economics
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Josh Mindek and Device Support Team
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School of Education
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Cory Joyce - 486-0292
Cathleen Hammel
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Engineering
Energy Center
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Engineering Technical Services
486-1821
Tickets in Jira can be moved to Engineering Technical Services
Hartford Campus
Hartford
Hartford ITS provides support to the Hartford campus.
Hartford County Extension
School of Public Policy
School of Social Work
Rudd Center
Innovations Institute
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School of
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38 Prospect Street
School of Business
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IT Help Desk – Storrs
help@business.uconn.edu
486-5450
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Hartford - 860-728-2405
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Law
The School of Law is supported by Ricardo Mardales - 860-570-5158
Stamford
The Stamford campus is supported by Matt Proulx and Jeffrey Shapiro - 203-251-9599.
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Software Installation
Done by ITS Config Management
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High-tech Classroom Support - 860 486 4357
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Department Lead
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Stamford
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203-251-9599
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Law School
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860-570-5158
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Waterbury Campus
Braden Mellin
Andrew Washington (Deactivated)
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Waterbury
The Waterbury campus is supported by Braden Mellin and Andrew Washington (Deactivated) - 203-236-9955.
Other departments
Travel Services
travel@uconn.edu - 860-486-2289
Office of the Vice President for Research - Sponsored Programs, Biotech/Bioservices, CORE
eRA Help Desk
486-7944
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