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As of Fall 2023, there is a new procedure for requesting IT services for an event. This procedure is meant to simplify the process, creating a centralized workflow to confirm IT staff availability. All requests should be entered at least 2 weeks in advance of an event, when possible. IT services is not confirmed for an event or walkthrough unless Stamford ITS approves the request.
For both an Onsite Tech and Walkthrough Tech service request, the client will be charged for the amount of time services were rendered.
Instructions for Requesting Stamford ITS Staff
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| title | Request Walkthrough tech prior to event day |
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Please note a Walkthrough request is for meeting a client prior to event day to walk them through how to use the equipment in the room. In the EMS reservation, add the resource STMFD Personnel → Staff: ITS in the booking details. Enter the total hours needed in the Quantity section. (There is a min of 0.5 hr for services. Walkthrough request must be during normal business hours of 8am-5pm Monday-Friday) In Notes section, choose Walkthrough tech requested (erasing Onsite tech requested). Enter start and end time for service request. You may include other information as well.
Example:
Walkthrough tech requested
Start time: 1:00pm
End time: 1:30pmN
Client would like to test connecting laptop to system to project. Leave Special Instructions section blank as this is the field that Stamford ITS will use for confirmation.
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