Faculty, Staff, and Students who are experiencing issues with OneDrive or SharePoint on a computer may follow this guide to reset the OneDrive App. Resetting the app will help to resolve sync issues between your computer and the cloud.
| Tip |
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Before following this guide, try following the Sign out of OneDrive guide. |
Windows
On your keyboard, press Windows + R to open the Run window.
Copy and paste the follow code into the window:
Code Block %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
Press Enter.
The OneDrive icon will disappear and then reappear.
If the icon doesn’t appear again, return to Step 1 but enter the following code instead:Code Block %localappdata%\Microsoft\OneDrive\onedrive.exe
Click on Ok.
Sign into OneDrive and allow your computer some time to resynchronize itself with the cloud.
Reach out to techsupport@uconn.edu if you continue to have issues after following these steps.
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