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1. Be sure that WebEx is looking for the correct camera. Click on the caret next to Start Video (or Stop Video) and select the correct camera input.

   

2. If you are using an external USB camera, be sure that it is plugged in. If you know the camera has lights on it, make sure those lights are illuminated.

3. If the camera is plugged in, or you are using a built-in camera, continue below.

4. If there is a slider near the webcam lens, slide it to expose the lens.

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5. Leave and re-join the WebEx room.

6. Checking if the camera is recognized by programs other than Webex

   1. For Windows, open the Camera app or another video conferencing application (Skype, Teams).

      1. Open the Start Menu by pressing the Windows key on your keyboard.

         

      2. Type Camera to find the camera app.

   2. For Mac, open Photo Booth or another video conferencing application (Skype, Teams)

      1. Use the Command + Space keys to bring up Spotlight Search.

      2. Type Photo Booth to find the app.

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