This article is intended for users of the HuskyVision service who are experiencing poor reception with their television. Poor reception includes fuzzy screens, channels going in and out, and poor image or video quality.
Troubleshooting Poor Reception Quality
You are most likely experiencing a system-wide issue or an individual issue with in-room cabling, your television, or your connected devices when:
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Check if a student in another room is experiencing the same issue.
If no other students are experiencing the same issue, try to connect your television to another TV jack where good service has been established.
If a student in another room is experiencing the same issue or the problem is associated with your TV jack, contact the Technology Support Center at (860) 486-4357 or submit a request through Jira.
Disconnect any other devices attached to your television (e.g., digital receivers, DVD players, Xbox, etc.) so that the coaxial cable is connected directly from the television to the TV jack. If this resolves the issue, reconnect the devices to isolate the device creating the issue.
If you have an external Blu-Ray player or game console, make sure the accessory console and the television are both set to the same channel (3 or 4).
Adjust the fine-tuning setting on your television. If you are unsure of how to do this, you can refer to the user manual for your television.
Dark picture: Slowly adjust your TV's brightness and/or contrast control.
Rolling picture: Slowly adjust your TV's vertical hold.
Picture leans to side: Slowly Slowly adjust your TV's horizontal hold.
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