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| Warning |
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It is the student’s responsibility to be sure they are using the appropriate hardware and software when taking a test in HuskyCT. You are strongly advised to do all you can to prevent issues from occurring during a test, as many instructors do not allow second attempts, even when students report what may have been a technical issue. |
Steps to
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Take BEFORE
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Beginning a
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Test
Make sure you have a strong Internet connection. A wired connection is more reliable than a wireless connection in some instances.
If you are in a computer lab, be sure you are logged into HuskyCT as yourself. Check the name at the top of the screen. If someone before you did not properly end their session, you could end up logged in under someone else’s account.
DO NOT use a tablet or phone to take the test. You must be on a standard Windows or Mac operating system with a HuskyCT-compatible browser.
Please be aware that if you use Internet Explorer, a warning message may appear at the bottom of your screen requesting permission to display mixed content (secure and non-secure). Be sure to allow.
Turn off third-party browser extensions. Third-party browser extensions include (but are not limited to) features such as Google or Yahoo toolbars associated with the browser.
Pop-ups should be allowed. Make sure that the pop-up blocking feature is turned off on the browser. Pop-up blockers can prevent the test from displaying.
DO NOT have other programs running or other browser windows or tabs open when taking a test.
Maximize the browser screen before opening the test. Resizing the browser during a test may cause work to be lost or premature submission of the test.
If the instructor has provided a practice test on the HuskyCT site, be sure to take it. This should help uncover any problems that need to be addressed before the real test is taken.
Clear your browser cache or history. You want to start the test with a fresh, clean browser.
Read the instructions carefully. There are many different settings that instructors can use to set up an assessment. Instructors will use different settings, sometimes within the same class, depending upon the type of test.
Steps to
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Take DURING the
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Test
Click each button just ONCE (Begin, Save, Submit, Next).
Be patient and wait for the test and test questions to fully load before selecting and saving answers and moving to the next question.
DO NOT double-click on any buttons when starting a test, answering or saving questions, or moving to the next question.
DO NOT use the browser’s Back or Forward button while taking the test. This can cause you to lose Internet connection.
DO NOT click anywhere on the screen other than the buttons, arrows, and answer choices.
DO NOT refresh the page, resize the window, or close the window while taking a test.
DO NOT use the Enter key or the Tab key to navigate. Use only the buttons and arrows in the test.
DO NOT use the scroll wheel on your mouse to scroll on a screen as this may change a previously - selected answer.
If you encounter a problem and see an error message, please note at what time it occurred and take a screenshot of the message if possible or write it down. This will help with any troubleshooting that may need to be done before you take the test again.
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