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If you are receiving an error claiming that the microphone or camera has been disconnected, or if you

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cannot be seen or heard by the other participants, use this page to help navigate your Privacy settings to fix this error. 

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  1. Click on the Apple icon in the top left of your system toolbar.

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  1. Click on System Preferences.

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  1. Click on the Security & Privacy icon in the top row.

    Mac system preferences menu.Image Modified

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  1. Choose Camera from the list on the left.

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  1. Click on the check box next to WebEx (so that it is checked) to allow WebEx access to the camera.

    Mac camera privacy settings.Image Modified

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  1. Choose Microphone from the list on the left.

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  1. Click on the check box next to WebEx (so that it is checked) to allow WebEx access to the microphone.

    Mac microphone privacy settings.Image Modified
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