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This guide is meant to help faculty, staff, and students troubleshoot their wireless (WiFi) connection. This guide will refer to wireless routers, WiFi access points, and all other WiFi emitters as WAPs (wireless access points).

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Before changing any settings on your devices, there are a few good practices to follow with wireless connections:

• Your WAP can change location in your house! Place your WAP with intention

  :

  .

  • Keep your WAP in the open and not hidden by plants or furniture. The fewer the obstructions, the better the signal.

  • Placing your WAP higher in your room

    ,

    where there are

    less

    fewer obstructions

    ,

    may improve performance.

  • Your WAP does not need to be in the center of your house. Depending on your home's construction material, the WAP will have varying difficulty penetrating your walls.

    Remember:

  • Note

    • The 5Ghz network will give you better speeds (bandwidth) but cannot penetrate walls as well as the 2.4Ghz channel.

    • The 2.4Ghz network will have a better range and, therefore, better reliability than the 5Ghz channel but will have lower speeds (bandwidth). 

  • While working from home, you may find benefit in moving your WAP closer to your working space and sacrificing some connection strength in other parts of your house.

  • While working closer to your wireless router will give you better performance and reliability, try to stay at least a few feet away.

Troubleshooting Device

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Wi-Fi settings

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title Click here to expand instructions...Windows
Click on the WiFi Wi-Fi icon that sits in at the right end of the Taskbar. Image RemovedImage Added Find your network in the list and make sure you are connected. If you are connected, your network name will be displayed above the status of Connected. Image RemovedImage Added If your situation does not match up to this guide so far, you may you are unable to connect, right-click on the same WiFi Wi-Fi icon and choose  click Troubleshoot problems. If that does not fix your issue, you can try disabling your WiFi Wi-Fi adapter and re-enabling it. This is equivalent to restarting your computer but localized to the WiFi hardware . Again right Right-click on the WiFi Wi-Fi icon and choose Open network & Internet settings. Under Advanced network settings, click on Change adapter options. Right-click on the appropriate network adapter; it will likely have " WiFi Wi-Fi" in its name. Image Removed Image Added You may try Try the Diagnose option before restarting the adapter. Chose  Choose Disable and wait for the computer to process the change. Next, right Right-click and choose Enable to turn the adapter back on.  If you were unable to follow any of these steps within Step 4, you You may also restart your device to have a similar result. If the above steps did not solve your issue, you can check that your device has been properly assigned a network address. In the same menu that was used in Step 4, right-click on the WiFi Wi-Fi adapter and chose  choose Properties. In the popup pop-up window, double-click on Internet Protocol Version 4 (IPv4) to open the properties. Image Removed Image Added Make sure that both automatic options are chosen. This allows your network's router to assign your device an IP address in order to send/receive data. Note: the The non-automatic choice is used to connect directly to specific devices over the network without the help of a router. Image Removed Image Added Click Okay and then Okay again to close the popup pop-up windows. The network adapter will automatically restart in order to apply your settings. If you 're are still having issues, please visit techsupport.uconn.edu to participate in a live chat or to open a ticket (email correspondence) and let them know that you have followed this guide to expedite your experience.

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title Click here to expand instructions... iOS

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My WiFi network doesn't appear in the WiFi settings Network Does Not Appear in the Wi-Fi Settings Check that WiFi is turned on Open the Settings app. You can search for it by swiping downwards while on the home screen. Tap Wi-Fi to open the WiFi settings. Verify that the slider next to Wi-Fi is green indicating it is turned on. Image RemovedImage Added Toggle WiFi on/off Oftentimes, switching the WiFi antenna off and back on will resolve WiFi issues. Open the Settings app. You can search for it by swiping downwards while on the home screen. Tap Wi-Fi to open the WiFi settings. Turn off the wireless antenna by tapping the slider next to the Wi-Fi heading. Image RemovedImage Added Wait a few seconds for the wireless antenna to turn off, then tap the slider to turn WiFi back on. Wait a few seconds for available WiFi networks to appear. Info If you still need assistance, please visit techsupport.uconn.edu to participate in a live chat or to open a ticket (email correspondence) and let them know that you have followed this guide to expedite your experience. Forgetting a WiFi Network If you are unable to connect to a WiFi network that you were previously connected to or are connected to WiFi but the internet isn't working, try forgetting the WiFi network. Open the Settings app. You can search for it by swiping downwards while on the home screen. Tap Wi-Fi to open the WiFi settings. If you are connected to a WiFi network, you will see its name near the top of the screen with a check mark next to it. Tap the 'i' icon next to its name. Tap Forget Network. You will be brought back to the WiFi settings page. Tap the name of the network you wish to join and enter your network credentials if prompted.

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