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If you are receiving an error claiming that the microphone or camera has been disconnected, or if you can't be seen or heard by the other participants, use this page to help navigate your Privacy settings to fix this error. 

1. Click on the Apple icon in the top left of your system toolbar

2. Click on System Preferences

3. Click on the Security & Privacy icon in the top rowMac system preferences menu.Image Removed

Mac system preferences menu.Image Added

4. Choose Camera from the list on the left

5. Click on the check box next to WebEx (so that it is checked) to allow WebEx access to the cameraMac camera privacy settings.Image Removed

Mac camera privacy settings.Image Added

7. Then choose Microphone from the list on the left

8. Click on the check box next to WebEx (so that it is checked) to allow WebEx access to the microphoneMac microphone privacy settings.Image Removed

Mac microphone privacy settings.Image Added