Faculty, staff, and students can use WebEx for MacOS remote support. WebEx is traditionally a virtual conferencing program, but it can be used as a remote support tool when needed. Both parties have to agree to this interaction. You should only engage with trusted individuals.
Using WebEx for Remote Computer Support
Giving Assistance (Agent Actions)
- Open Webex.
- Provide your Webex Personal Room link to the customer.
- Start the meeting.
Admit the customer.
Receiving Assistance (Customer Actions)
- Click the link provided by the agent.
- Click Allow when prompted.
- Wait for the agent to admit you to the meeting.
- Open System Preferences.
- Navigate to Privacy.
- Select Screen Recording.
- Check the box next to Cisco Webex Meetings .
- Click Share.
- Select Screen 1. The agent will then be able to see your screen, send messages to you, and perform all other regular WebEx functions.
Related Articles
| Filter by label (Content by label) |
|---|
| showLabels | false |
|---|
| showSpace | false |
|---|
| cql | label in ( "remote_support" , "quick_assist" , "how-to" , "webex" , "support" , "remote" ) and space = "IKB" and parent = "77399881" |
|---|
|