Page Comparison

Faculty and staff may request a hotspot if they need to work in areas with no or limited internet access. Requests are subject to departmental approval.

Who Can Request a Hotspot?

• Anyone can request a hotspot as long as the department approves prior to submitting the request.
• The department will pay a $39.99 monthly unlimited data fee per hotspot.
  • A $2 cell phone fee will be charged monthly.
  • Under our contract, a vendor may offer a particular hotspot for free; however, prices vary up to $150.

Requesting a Hotspot

1. Go to cellular.uconn.edu.
2. Fill out and submit the Mobile Broadband Form.
   1. Users must specify if they need a global hotspot for international travel.  
   2. The Department head needs to approve before filling out the form.
3. Once requested, the hotspot will be received within 1 week to 10 days depending on the carrier (Verizon, AT&T, or Sprint).
   1. Most hotspots are either Verizon or AT&T.
   2. Users can request which carrier they would prefer.
4. If a hotspot is no longer needed, the department will hold on to the device and submit a disconnect service on cellular.uconn.edu. There are no contract end dates so service can be disconnected at any time.

Reactivating an Existing Mobile Hotspot 

• Hotspot can be used at a later time. The department can request a new service by submitting the Mobile Broadband Form.
• The IMEI and SIM card information is needed when requesting service on an existing hotspot.
• The turn-around time to obtain service on an existing mobile hotspot is a couple of days unless a new SIM card has to be ordered.
• The hotspot is transferrable between employees in the same department.

Troubleshooting

1. Turn the device on / off.
2. Take the backing off, pull out the battery and SIM card, and put it back together again
3. If it still does not work, submit a support request to the Technology Support Center at techsupport.uconn.edu or techsupport@uconn.edu.

Related Articles