This article is for students, faculty, and staff who are experiencing slow connection speeds or are unable to access UConn network resources over Wi-Fi when the Pulse VPN client application is installed, and it will provide instructions on how to resolve these issues.
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| title | InfoThe problem is caused by an unknown interoperability issue with the Juniper Network Service and the physical wireless adapter when Pulse Desktop Client is installed.
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Resolving Issues with Slow Speeds and Resource Access
Ensure that Pulse VPN is connected.
Open Control Panel and select Network and Sharing Center then select Change adapter settings.
Right-click on the WiFi adapter.
Select Properties.
Un-check the box for
Juniper Network ServiceJuniper Network Service.
Click OK.
Right-click on the Pulse Secure virtual adapter, if it exists.
Select Properties.
Un-check the box for Juniper Network Service.
Click OK.
Restart your computer.
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For more assistance with the procedure above, contact the Technology Support Center at (860) 486-4357. |
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