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Additional Instructions for specific models :
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to check to make sure known issues were fixed:
- Check audio driver. Imaging the laptop should fix the issue but if it doesn't, you can download and install the following driver: \\uconn\efs\Stamford\TSG\Install\Drivers\Latitude 7400\Audio\Realtek-High-Definition-Audio-Driver_FCPP2_WIN_6.0.8838.1_A09.exe for Latitude if needed, XPS users can skip this step
- XPS 7390 laptops webcam doesn't work after re-image. Solution is to update BIOS (1.6.2) to most current version (contains a fix) and uninstall the webcam driver in device manager and check delete the driver, then reinstall this driver: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=gdd1w&oscode=wt64a&productcode=xps-13-7390-2-in-1-laptop