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  • Keep your wireless router in the open and not hidden by plants or furniture. The fewer the obstructions, the better the signal.
  • If you are connected to your at-home wireless network, move closer to your Wi-Fi router. The signal strength is stronger the closer you are. Do not get closer than 12 inches.
  • If possible, connect using an ethernet cable instead of using Wi-Fi.
  • Reboot your router. Most routers have a reset button, but if you are unsure, check the instructions provided by your Internet Service Provider (ISP).
    • Note: Your internet router may take up to 10 minutes to fully reboot.
  • Restart your computer if your computer is not connecting to the network but other devices are still working online.
  • Close other programs and disconnect devices that consume bandwidth. Limit non-essential activities (such as streaming or gaming) while you are working.
  • Replace older routers because radios weaken with age. Retail devices are not made to last as long as business-class devices.

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