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Login to the Ticketrak Customer Portal.
Note - For additional information on logging in, refer to the Logging in to Ticketrak 10 article.
- From the landing page, click the Permit icon from the top ribbon.
- Notice the Virtual Permits announcement at the top of the view.
- The Permit Instructions section should display. Click the Permit Instructions link to expand the this section, as necessary.
From the Permit Selection section, click the appropriate checkbox to select the permit desired. The permit option selected will display with darker shading, once checked.
Note - Available permit options may differ depending on your role.
- If the permit selected in on a waitlist, you will see additional information display within the WaitListed Permits section.
- Permit amounts will not display properly within the Permit Selection section.
- For additional permit information, including items such as: permit parking rates and payroll deduction amounts, click one of the Permit Information link, located above the Permit Selection section. Content available within the permit information links differs depending on the respective audience/role for each link.
- Available permit options may differ depending on your role.
- The Active Date field will automatically populate today's date once a permit is selected.
- Click the Delivery Method dropdown to select an available option.
- From the Vehicles section, select each Vehicle that will be covered by this permit. The vehicle(s) selected will display with darker shading, once checked.
- If your vehicle information is not listed, click Add New Vehicle.
- Completeallfields. Select from dropdown list options, where available. If a dropdown list of options is not available, manually type the information in each field.
- Click Update to confirm the information and add it to the list of your available vehicles.
- From the Addresses section, click the address that will be associated with your permit. The address selected will display with darker shading, once checked.
- If your address information is not listed, click Add New Address.
- Select M-Mailing from the Address Type field dropdown.
- Complete all remaining fields. Select from dropdown list options, where available. If a dropdown list of options is not available, manually type the information in each field.
- Click Update to confirm the information and add it to the list of your available addresses.
- Read the acknowledgement information, and then click to check the Accept Agreement box.
- Click Add to Cart from the ribbon at the top right of the screen. This will add your permit to the Cart.
- A Confirmation prompt displays to confirm the permit was successfully added to your cart. Click OK to confirm.
- Click the Cart icon from the ribbon at the top left of the screen.
Note Permit purchases should be done in a separate transaction from paying parking tickets. This will ensure that your permit can be set appropriately to automatic payroll deduction rather than requiring a credit card purchase for the full payment at the time of purchase.
- Read through the important note for total accuracy and other details.
- Review the Permit Type and Payroll Deduction Amount for the permit you are purchasing to understand the expected deduction amount and sliding scale.
- Scroll down to the bottom half of the screen.
- Click the Payment Type dropdown and make a selection from the list available.
Confirm the Email Address for Receipt field accurately displays your uconn.edu email address. Modify, if needed.
Note The email address listed will be sent the transaction receipt, as well as an email with additional helpful parking information.
- Confirm the amounts listed are accurate.
- Review the Employee Permits paid via Payroll Deduction agreement and then click the Accept Agreement box.
- Click Check Out from the top right of the screen.
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