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- If you are using an external USB camera, be sure that it is plugged in. If you know the camera has lights on it, make sure those lights are illuminated.
- If the camera is plugged in, or you are using a built-in camera, continue below.
- Does your webcam have a shutter that is blocking the lens? If there is a slider near the webcam lens, slide it to expose the lens.
- Be sure that WebEx is looking for the correct camera. Click on the caret next to Start Video (or Stop Video) and select the correct camera input.
- The next step to try is to leave and re-join the WebEx room
- Let's continue to diagnose by checking if the camera is recognized by programs other than Webex
- In Windows, open the Camera app or another video conferencing application (Skype, Teams)
- In Mac, open Photo Booth or another video conferencing application (Skype, Teams)
This next step will check the Privacy settings of you computer and will differ for each operating system:
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| title | If you are on a Windows device |
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- If you cannot see yourself in the Camera App, let's continue to the Privacy Settings.
- Open the Start Menu by pressing the Windows key on your keyboard (
 Image Removed). - Type "Privacy" and you will see "camera privacy settings" in the results. Click on this result.
- Scroll down to "Allow desktop app to access your camera". Make sure this option is set to "On"
 Image Removed - Continue to Step 8 outside of this section
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| title | If you are on a Mac OSX device |
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- Use the Command + Space keys to bring up Spotlight Search.
- Type in privacy, click Security and Privacy
- Click the lock symbol and enter your password to make changes
- Find Camera in the list and make sure the box next to Webex is checked
 Image Removed - After you check the box, quit out of the Webex application or restart your computer
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| title | If you are on a Chrome OS device |
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Open the Start Menu and search for Camera. Open the Camera app and check that detects your camera and that you can see yourself on the screen. Also see: Allow Chrome to use your Microphone and Camera |
- If your camera is not detected, please restart your computer. This may help your computer to detect the camera.
- If your camera is still unresponsive, please contact the Technology Support Center at 860-486-4357 or email techsupport@uconn.edu for advanced help
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