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Administrators can reverse charges and payments in the Student Administration System.

Reversing a Charge 

To reverse a charge,

1. Log in to the Student Administration System.
2. Click the NavBar icon in the top right-hand corner.
   
3. Click the Navigator button from the menu.
   
4. Navigate to the Student Financials tab.
   
5. Select the Charges and Payments tab.
6. Click the Reversals tab.
7. Click the Reverse Charge tab.
8. In the ID field, enter the appropriate ID or type the student’s first and last name.
9. Click Search.
10. Click Account Details for the Account Type and Term that contains the charge you wish to reverse.
11. Identify the charge that needs to be reversed.

12. Click Reverse.
    

    Note

    Your security will limit what you can see on this page. A supervisor of the department must submit a security update with your login name and the name of the charge(s) by completing the Access Request Form for Departmental Administrators. https://its.uconn.edu/services/applications/student-administration/. Under Service Area Forms, click https://web2.uconn.edu/eaa/sa/training/form.php#/intro The Effective Date field should not be changed.

    
    

13. In the Description field, enter a short detailed description of why the charge is being reversed.
14. Next to the Reason field, click the magnifying glass icon.
    1. Click Look Up.
    2. Select the reason.
15. Click OK. The Reverse button will no longer display.
16. To return to the Charge Reversal page, click Return at the bottom of the page.
17. To process another charge reversal for this student, repeat Steps 8-14.
18. To process a charge reversal for another student, at the bottom of the page, click Return to Search.

Reversing a Payment

To reverse a payment, 

1. Log in to the Student Administration System.
2. Click the NavBar icon in the top right-hand corner.
   
3. Click the Navigator button from the menu.
   
4. Navigate to the Student Financials tab.
   
5. Select the Charges and Payments tab.
6. Click the Reversals tab.
7. Click the Reverse Payment tab.
8. On the Find an Existing Value page, click Search.
9. In the ID field, enter the appropriate ID.
10. To select an ID from the Lookup List, click the magnifying glass icon to the right of the field.
11. On the Lookup ID page, type the student’s name.

12. Click Look Up. A list of IDs will display.
    

    Note
    You may need to click View All for all IDs to appear.

    
    

13. In the Term field, type the 4-digit Term code.
14. Click Search.
15. Identify the payment that needs to be reversed.

16. Click Reverse.
    

    Note

    Your security will limit what you can see on this page. A supervisor of the department must submit a security update with your login name and the name of the payment(s) by completing the Access Request Form for Departmental Administrators. https://its.uconn.edu/services/applications/student-administration/. Under Service Area Forms, click https://web2.uconn.edu/eaa/sa/training/form.php#/intro Access Request Form for Departmental Administrators The Effective Date field should not be changed.

    
    

17. In the Description field, enter a short detailed description of why the payment is being reversed.
18. Next to the Reason field,
    1. Click the magnifying glass icon.
    2. Click Look Up.
    3. Select the appropriate reason.
19. Click OK. The Reverse button will become inactive.
20. To process another payment reversal for this student, repeat Steps 7-15.
21. To process a payment reversal for another student, at the bottom of the page, click Return to Search.

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