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VMware Horizon Client
If the connection fails for VMWare Horizon Client,
- Uninstall the application.
- Restart your computer.
- Download and install the program again.
- If your NetID is not working and you are logging in to the correct domain, reset your NetID password.
Login issues:
- Ensure the user is logging into the correct website and onto the correct domain with the correct password.
- Be sure you can log in on other UCONN sites, such as netID.
- Do a password test on the NetID page.
- If the NetID page indicates that there is anything out of sync, reset your NetID password.
Personal Computers:
- If you receive the error Display protocol for this desktop cannot be displayed. Please contact your system administrator, try:
- Checking if it works in Online.
- If it works here, but not on the VMware Horizon View client, then there is an issue with the firewall or the VMware installation.
- Checking if it works in Online.
- Logging off the computer and logging back on.
- Restarting the computer.
- Using AnyWare Desktop online.
Failed to Open Connection, Connection Failed, or Failed to Open a Connection Errors
- If you are on campus and connected to UCONN-GUEST, the connection may fail. Please use UCONN-SECURE when accessing Anyware Desktop.
- If you are behind a firewall that blocks your access to a remote port 8080, the connection will fail.
- If your VMware View Client session crashes, and upon logging on again, you receive an error saying the “Desktop is Not Available at This Time”, reboot the computer to resolve the issue. Also try waiting 15 minutes for the Anyware Desktop session to terminate.
- If you receive a black screen when connecting, let the program load for several minutes. A weak signal strength may cause Anyware Desktop to start up slower.
- If you receive an error that says “Can’t resolve host name”, the computer is not connected to the internet.
To download Q-drive files when using a Mac and Direct Access or Remote Desktop Protocol (RDP) has not been set up (unique situation)
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