General
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Screenshots are great for a visual aid when necessary.
Use screenshots sparingly
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When something changes, they are not as easy to update as plain text.
When to use screenshots
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When the instructional steps are complex or several actions are incorporated into a step or into many steps.
- Best judgement will have to be used when deciding whether or not to add a screenshot.
- Ask yourself: Is it really necessary? Can I just use plain text or does an image really add a lot of value?
Consistency
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All KB contributors should be using a standard image capturing method. This will allow for consistency among the KB article
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