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General: Screenshots are great for a visual aid when necessary.
Use screenshots sparingly: When something changes, they are not as easy to update as plain text.
When to use screenshots: When the instructional steps are complex or several actions are incorporated into a step or into many steps. 

  • Best judgement will have to be used when deciding whether or not to add a screenshot.
  • Ask yourself: Is it really necessary? Can I just use plain text or does an image really add a lot of value?

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